With the rapid development of artificial intelligence (AI) technology, more and more enterprises realize that embedding AI customer service into the enterprise website is an important means to enhance customer experience and improve work efficiency. Compared with traditional manual customer service, AI customer service can be available 24/7, which not only can effectively deal with most of the user issues, but also can significantly reduce operating costs. This intelligent solution has become an important part of enterprise competitiveness. This article will detail how to elegantly integrate AI customer service into your website, whether you are a technical novice or an experienced developer.
Why use AI customer service?
First of all, AI customer service has a very wide range of application scenarios, not only can answer common questions and guide users, but also can be integrated with the internal system of the enterprise to realize automatic order inquiries, after-sales service and other functions.AI customer service has the following advantages:
- Enhance customer experience: AI customer service can quickly respond to user needs and improve the overall satisfaction of website users.
- Reduce operating costs: compared with manual customer service, AI customer service can reduce staffing requirements and lower costs.
- Round-the-clock service: AI customer service does not need to take a break and is able to help users 24 hours a day, 7 days a week.
Therefore, embedding AI customer service into enterprise websites is not only a means to enhance competitiveness, but also an inevitable trend of enterprise digital transformation.
How to embed AI customer service into your website?
Integrating AI customer service into your business website is actually not complicated, and most AI customer service providers currently offer easy-to-use solutions. The following are two common ways of implementation:
1. Button embedding method
This approach is the simplest and lightest implementation, usually requiring only a few lines of code to be added to generate an AI customer service button on a website. When the user clicks on the button, a new window or page pops up and the user can interact directly with the AI.
Pros:
- The implementation is simple and requires little complex development.
- Ideal for scenarios where you need to go live quickly.
Drawbacks:
- The pop-up window may use the domain name of a third-party service provider, which may not be "branded" enough in some scenarios.
2. iframe embedding method
If you want AI customer service to be deeply integrated into your organization's website instead of popping up a new window, you can use iframes. iframes allow for AI customer service to be embedded into a designated area of the page, allowing users to interact with the AI directly from within the website and have a seamless experience throughout the process.
Pros:
- The style and uniformity of the corporate website can be completely maintained.
- Third-party service provider domain names are not displayed in the user's browser address bar for a more professional look.
Drawbacks:
- The implementation is slightly more complex and may require adjusting the style or size of the iframe to match the site design.
Choosing the right AI service provider
To successfully embed AI customer service into the website, you first need to choose an AI service provider that supports third-party embedding. At present, there are many AI customer service solutions on the market in the form of SaaS (Software as a Service).The advantage of the SaaS model is that enterprises do not need to build their own complex AI systems, and can easily realize AI functions by using the APIs or integration tools provided by the service provider.
However, it should be noted that some large platforms (e.g., Baidu, Headline, etc.) do not support embedding their AI systems into other websites, as they prefer to keep users within their own application environments. Therefore, choosing those independent service providers that offer AI customer service on a SaaS model is the best option.
Example of realization steps
Next, we take and Django as an example to briefly illustrate how to implement AI customer service embedding.
Button embedding method
iframe embedding method
**Embedding AI customer service in framework applications **
In it, you can embed AI customer service by adding a simple button or iframe.
Code Example:
// Button method
const AICustomerService = () => (
<button onClick={() => ('')}>
Click here to connect withAICustomer Service Dialog
</button>
);
export default AICustomerService;
If you choose the iframe method, the code is similar to the following:
// iframe
const AICustomerServiceIframe = () => (
<iframe
src=""
width="100%"
height="500px"
frameBorder="0"
/>
);
export default AICustomerServiceIframe;
**Embedding AI customer service in Django framework applications **
In Django, you can add the appropriate code via a template file.
Code example (Button way):
<a href="" target="_blank">
Click here to talk to AI Customer Service
</a>
Code example (iframe approach):
<iframe
src=""
width="100%"
height="500px"
frameborder="0"
></iframe>
summarize
Embedding AI customer service into the enterprise website does not require complex technical operations, whether through a simple Button way or a more customized iframe way, enterprises can choose the appropriate integration scheme according to their own needs. Through the reasonable use of AI customer service, not only can improve the user experience, but also can significantly reduce the cost of customer service, and ultimately promote the digital development of enterprises.
Add AI customer service to your website now and enjoy the benefits of intelligent service!