Why?CMDBs are hard to get used in an organization? First, data integration and accuracy maintenance of CMDBs is a major challenge because of the need to ensure that configuration information from multiple heterogeneous IT systems can be synchronized and updated in real-time and accurately. Second, complex IT environments and fast-changing business requirements make it difficult to maintain and update CMDBs, requiring significant investment of manpower and time to ensure data integrity and accuracy. So how to strive for the use of CMDB? WillConvergence of CMDB and IT MonitoringBreakthroughs that can be played more efficientlyCMDB capabilities.
One,CMDBtogether withITDefinition and Functions of Monitoring
CMDB is a centralized storage system that contains all configuration information related to the IT infrastructure, such as the physical and logical relationships of hardware, software, network devices, servers, applications, etc., as well as their configuration status and change history. Its main purpose is to support IT service management (ITSM) and improve the efficiency of change management, incident management, and problem management.
IT monitoring is the continuous, real-time monitoring and measurement of IT infrastructure, applications, networks, servers, etc. to ensure that their performance and availability meets the expected standards and to provide timely alerts in the event of failures or anomalies.IT monitoring identifies and resolves potential performance bottlenecks, failures, and security issues in a timely manner to ensure business continuity and service quality.
Two,CMDBtogether withITConvergence Requirements for Surveillance
There is a close and important relationship between CMDB and IT monitoring system, which together constitute the two pillars of IT operation and maintenance management. In order to realize efficient operation and maintenance, the two need to realize data sharing and interaction.
IT monitoring systems collect large amounts of performance data, status information, and fault alerts by continuously monitoring IT resources. This data can be utilized by the CMDB to update the status and relationship information of configuration items. At the same time, the configuration information in the CMDB can also provide the IT monitoring system with the necessary contextual information to help the monitoring system more accurately understand the status and relationships of the monitored objects for more effective fault detection and localization.
III. Innovative practices
Take the Lowe's MCM management platform as an example.It contains monitoring andCMDB two functional modules, realizing the complete chain from monitoring to CMDB through.
From the monitoring point of view: inherited from ITThe powerful capability of monitoring supports one-click auto-discovery and smart collection,Agent management and dozens of collection methods. It provides one-stop monitoring and supports 500+ manufacturers, 2000+ models and 100000+ indicators, basically realizing full coverage of infrastructure and its performance indicators.
From an asset perspective: based on the system's predefined rules, it is possible toPush monitoring indicator information, etc. toCMDB, which is directly transformed into asset CI data, solves the problem of CMDB data source and accuracy. This mechanism ensures the real-time and accuracy of asset data.
Intelligent topology and relationship tracking: supports intelligent business topology by scanning theIP segments, automatically discover port services between hosts and generate link diagrams of business topology relationships. This helps organizations quickly understand the business topology of IT systems and solve complex and changing service governance challenges. It also supports asset relationship topology, business view, server room view, etc., providing a comprehensive resource view for operation and maintenance personnel.
From an alarm management perspective: It supports pushing different levels of alerts by SMS, email, WeChat, Nail, script and other methods. On the monitoring side, users can quickly respond and locate the fault location; on theCMDB side, users can also assess the scope of the impact of the anomaly on the asset.
From an asset management perspective:Provides a unified resource management portal, supporting automatic discovery of network devices, security devices, servers, operating systems, databases, middleware, virtualization, cloud computing and other resources. It also supports manual addition and batch import of assets to realize theComprehensive management of IT assets.
Facts.By fusing surveillance andCMDB two major functional modules.be capable ofRealized from monitoring toThe complete chain of CMDB is opened. This innovative practice not only improves the efficiency and level of IT operation and maintenance management, but also provides enterprises with more intelligent and convenient operation and maintenance management tools.